ITSMCentral 1.0.1
Device: iOS Universal
Category: Reference
Price: Free, Version: 1.0.1 (iTunes)
Description:
ITSMCentral app is developed by THK & Associates company that is one of top leading quality IT Service & Development provider for business software solution and product. The app provides a powerful tool to your technicians that create; access; resolve and report requests from any place, anytime. Brief benefits, the app increases the productivity, efficiency of your help desk organization; reduce the cost, time of response and resolution. The app also bring technicians and user better, more interested experience. ITSMCentral app is able to integrate with your help desk system; provide the management reports to asset manage and forecast via request statistic reports.
App features:
- Classifying, filtering and searching Ticket
- Tickets dictation.
- Editing Tickets.
- Assessing Tickets by severity, priority.
- Clarifying Ticket by multiple attached files.
- Replying as discussion, resolution to the ticket
- Assign/ Reassign Tickets
- Closing Tickets
- Reporting and statistic
- Security Authentication
- Activity logs, notes and resolution.
- Wiki
- Customer Care
Benefits
- Reduced costs of operating and managing help desk requests.
- Obtain value for money from request resolution.
- Qualified and clearly demonstrated the true value of the help desk services provided.
- Standardized and benchmarked help desk service through guidance, documentation.
- Improved IT help desk through use of proven best practice processes and periodical assessments.
- Ensured the quality of help desk service matches with customer needs and expectations.
- Ensured customers can use the help desk when add where needed.
- Improved productivity and efficiency of IT services by measurement and improvement.
- Improved and gain use of skills and experience for IT technicians and user.
- Interactive User experience.
- Interactive Manager experience.
ITSMCentral
By . Vía AppShopper.com: All New Apps (Free) for iPad for iOS http://ift.tt/1u26Fve
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