ITSMCentral (Reference)

ITSMCentral 1.0.1

Device: iOS Universal

Category: Reference

Price: Free, Version: 1.0.1 (iTunes)



Description:



ITSMCentral app is developed by THK & Associates company that is one of top leading quality IT Service & Development provider for business software solution and product. The app provides a powerful tool to your technicians that create; access; resolve and report requests from any place, anytime. Brief benefits, the app increases the productivity, efficiency of your help desk organization; reduce the cost, time of response and resolution. The app also bring technicians and user better, more interested experience. ITSMCentral app is able to integrate with your help desk system; provide the management reports to asset manage and forecast via request statistic reports.



App features:

- Classifying, filtering and searching Ticket

- Tickets dictation.

- Editing Tickets.

- Assessing Tickets by severity, priority.

- Clarifying Ticket by multiple attached files.

- Replying as discussion, resolution to the ticket

- Assign/ Reassign Tickets

- Closing Tickets

- Reporting and statistic

- Security Authentication

- Activity logs, notes and resolution.

- Wiki

- Customer Care



Benefits

- Reduced costs of operating and managing help desk requests.

- Obtain value for money from request resolution.

- Qualified and clearly demonstrated the true value of the help desk services provided.

- Standardized and benchmarked help desk service through guidance, documentation.

- Improved IT help desk through use of proven best practice processes and periodical assessments.

- Ensured the quality of help desk service matches with customer needs and expectations.

- Ensured customers can use the help desk when add where needed.

- Improved productivity and efficiency of IT services by measurement and improvement.

- Improved and gain use of skills and experience for IT technicians and user.

- Interactive User experience.

- Interactive Manager experience.



ITSMCentral







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